Refund policy

Overview

We want you to be completely satisfied with your purchase from Lifeguard. Our return policy for cosmetic products is designed to ensure a fair and transparent process while adhering to health and safety standards. Please review the following guidelines for returning items purchased from our online mall.

Eligibility for Returns

• Timeframe: Returns must be initiated within 30 days of the delivery date.

• Condition: Products must be unopened, unused, and in their original packaging with all seals intact. Due to hygiene regulations, we cannot accept returns of opened or used cosmetic products unless they are defective or damaged.

• Proof of Purchase: A valid order number or receipt is required for all returns.

• Eligible Products: Most cosmetic products are eligible for return, except for items marked as "final sale" or "non-returnable" (e.g., certain limited-edition or personalized products).

Non-Returnable Items

The following items cannot be returned unless defective or damaged:

• Opened or used cosmetic products (e.g., lipsticks, foundations, skincare products).

• Products without original packaging or missing components (e.g., applicators, seals).

• Gift cards or promotional items provided as free gifts.

• Products explicitly labeled as "final sale" at the time of purchase.

Return Process

1. Contact Us: Initiate a return by contacting our customer service team at [insert email address, e.g., support@youronlinemall.com] or through our website’s return portal. Provide your order number and a brief reason for the return.

2. Receive Return Authorization: We will review your request and issue a Return Merchandise Authorization (RMA) number if the return is approved. Returns without an RMA number will not be accepted.

3. Ship the Item:

   • Package the item

Please email admin@sphere-8.com if you have questions